Job: Digital Support Manager

Define and build a strategy for enhancing the digital offering for Retail customers across Online and Mobile Channels. Help design and articulate the building blocks for this strategy and execute the key elements that take this to market - via a superior customer experience thereby making the Digital channels a preferred way for customers to engage and interact with the bank for their transactional needs. This includes launching new channels, developing new products and functionalities, achieving optimum customer channel usage and enhancing customer experience across channels.

Key Roles and Responsibilities

• Defining the Digital Product roadmap for UAE & Middle East Consumer Bank.
• Increase the penetration of digital channels across the business and build "Digital Main Bank" across UAE & Middle East
• Launch projects, product offerings & functionalities to ensure the bank is leading in the digital space.
• Managing product enhancements based on continuously evolving customer requirements. This includes highlighting new functionality requirements and implementing them
• To manage existing channels and ensure BAU activities are run and executed in an improved and consistent manner.
• Ensuring that customer experience is flawless and complaints are minimized and resolved effectively
• To track channel analytics and monitor them to ensure targets are met

Qualifications and Skills

* University degree, preferably in business studies
* At least 4-5 years digital banking background
* Understanding of digital banking development trends
* High analytical and problem solving ability gained through professional & practical experience
* Project management skills ranging from project planning to implementation
* Ability to lead and manage people towards execution of digital main bank strategy
* Extremely proficient using in powerpoint and excel
Ability to work independently, meet deadlines and obtain results

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 12/11/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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