Being part of the e-Business industry for a while I have seen adoption of Alternate Banking channels (Internet and Mobile Banking)  growning in the region. Globally there are some countries that are very bullish about the technology and some still prefer face to face banking. Recently HSBC released...

I recently happened to witness a few events during my consumerism-driven lifestyle which has led me to believe that customer service (or the lack of it) seems to be the biggest voids in the region. Filing a customer complaint and getting someone to resolve it happens to be the bane of any Middle East...